Below is a list of customer reviews that we have received.
If you would like to leave a review, please click on the link below and add your review in the Contact Section.
Leave a Review Hometown Motors reviews: RATING 4.9 out of 25 Reviews
Molly Jacobs - Owatonna - - Source - Google Reviews
Friendly locally owned business. They did a great job getting our car up and running again!! Thanks Daryl!!!
Respose from Owner 02.19.2017
Thank you so much Molly. You have been a great customer for a long time and we appreciate the review!
Adam Jacobs - Owatonna - Source- Google Reviews
When my wife and I moved to Owatonna we luckily didn't need to look far for a great auto mechanic shop. I've had both minor maintenance items and MAJOR work done at Hometown. In the past I would call an out of state relative who owns a shop, to discuss any quotes they provided, just to see if they were fair. I've stopped doing this. Hometown's prices are always competitive and they are always fair. In addition, when we ask them to work on our car we don't get a list of 100 other things that need fixed. Unless they find something else that just isn't safe.
Our most recent car issue was MAJOR! Daryl and the team at Hometown Motors really worked with us to get our car back on the road for a price that could not be beat! Can't thank them enough for the work they did. We will continue to use Hometown Motors for all of our auto mechanic needs.
Thanks again Daryl and team!
Response from the owner 02.19.2017
Thank you very much Adam. I know you were in a tough spot on your past visit, so we did our best to help you out. We are so happy that you were pleased! Thank you for being a great customer!
Brenda Misgen - Ellendale - Source - Google Reviews
We have been doing business with Hometown Motors longer than I can remember. They have always been wonderful to deal with! They are extremely knowledgeable at what they do, and do it well. Thanks for being a wonderful group to do business with! Keep up the good work!
Response from the owner
Thank you Brenda for the kind words and a great review. We do try hard every day! You guys have been great as well. We appreciate the good review. Wish all the crew at the shop a happy holiday from all of us at Hometown Motors!
Derek Smith - Owatonna - Source - Google Reviews
It has always been a pleasure working with this company. The owners seem to be especially friendly. Thank you!
Response from the owner a week ago
Thank you so much for the nice review Derek. It is nice to hear that even Insurance Companies appreciate our business demeanor! It is always a pleasure doing business with your company as well!
Rilu Gaxiola - Owatonna - Source - Facebook Reviews
Love the customer service! Extremely helpful and mindful of my needs. Satisfied customer❤. Thank you!
Marlette Jones - Waterville - Source - Google Reviews
I've recently become a new customer at Hometown Motors when I had them tune up my vehicle before taking it on a long distance trip. My vehicle is older and I appreciated the honesty from Daryl the owner who gave me advice on what the core issues were that needed to be addressed. I didn't want to sink an absorbent amount of cash into an older vehicle and I believe his recommendations were spot on.
One of the perks they offer is their drop off and pick up drive service. I could go to work while my vehicle was being serviced and I was able to get to know Char, the owner. During this time we had a nice conversation and I realized how involved they are in helping make their community a better place. They participate in some of Owatonna's leading organizations and donate and purchase items at benefits to help people in need.
Cindy helped to check me out and did a great job reviewing their vehicle inspection report that lists the overall condition of my vehicle. Whenever I've called she has been polite and knowledgeable in answering my questions.
One of the observations I noticed was how tidy and clean the shop and service area are kept. I believe this reflects the kind of business that offers thorough and exceptional work.
I had a first-rate experience with Hometown. In the future I know I'm in good hands and can trust my auto care needs will be met with complete satisfaction.
Thank you Marlette! You have no idea how much I appreciate another excellent review. We try so hard everyday to make everyone happy and take care of our customers. Welcome you our business! This is the way it is suppose to work! We are very pleased that you were happy with all of us. We will see you again! and again, and again...
Response from the owner 11.14.2015
Scott Wilkoman - Owatonna - Source - Web Site Reviews
Brought my truck in for an alignment. They set it up on the rack and showed me the bad parts that I needed. They said if I had them do all the work and bought my tires here I would get the alignment for free. It took them 2 days to get it all done and the tires were the same price as the competition. I saved the money on the alignment and paid the same for the rest of the work. I just wished they could have got it done the same day. I did get to use a loaner car for free while my truck was there though. Good experience! I will go back again.
Response from the owner 11.09.2015
Thank you Scott. Sorry it took two days to get you done. We are very happy that you are happy as we always trying to make everyone happy. As always, we appreciate the good review as well as the business!
Tiffany Olson - Owatonna - Source - Web Site Reviews
I brought in an estimate from another shop to fix my water pump and they said they would match it. When they worked on my car, it was just the hose leaking. They fixed it and saved me $324.76! This place is awesome and supper honest! Loved Char and Cindy at the counter and the Weiner Dog Lucy! Great experience!
Response from the owner 11.11.2015
Thank you Tiffany. That was a really nice review. We all appreciate it! Don't forget to tell your dad to stop in with his Truck! As always, we appreciate the good review as well as the business!
Robert Dettmer - Austin - Source - Web Site Reviews
I stopped in on Monday and had them do a quick oil change. They got me in right away and did not try to up sell me anything. I was there for less that 1/2 hour and back on the road! Great service, nice people.
Response from the owner 11.12.2015
Thank you Robert. Come see us again. As always, we appreciate the good review as well as the business!
Thank you Carol. You were a good person and great to work with as well! As always, we appreciate the good review as well as the business!
LR Price - Owatonna - Source - Google Reviews
Thank you for the kind words. We appreciate the good review as well as the business! Daryl and Char Kubicek
Brenda Robbie - Owatonna - Source - Goolge Reviews
Wow Brenda, I just noticed your kind words! Char and I are not Google savvy and just starting learning this all on Friday. So this is a late thank you, but very much appreciated! I am glad you liked the service and the car! Stop in and see us again.
Steve Rohwer - Owatonna - Source - Google Reviews
Katrina Rahier - Owatonna - Source - Google Reviews
Good afternoon Katrina, I did not know this review was on our site until Friday last week as we are not "Review savvy". We are very sorry that you felt the way you did a year ago. My deepest apologies for any mis understanding there may have been. First of all, there is a misconception about the type of oil that your car manufacturer recommends. Indeed it does recommend a different oil than the coupon covered. We did add the correct oil to your engine and it appears that a previous garage did not. We always follow the manufacturer recommendations to prevent a failure that would be caused do to improper maintenance. In this case, we have done the right thing for you and hope you understand this. Char was the lady who helped you check in and check out and does not recall, (possibly because of the time delay here), having an issue with you or anyone over a coupon mishap. I did look up your invoice and she did honor the coupon price with the exception of the difference in the oil as the coupon stated. Again, we did honor what the coupon stated. My best guess here is that she explained what I just typed and hopefully that is not why she was being annoying. She was simply doing her job. She has done this job for 34 years, sitting next to me. Both of us do the best we can each and every day trying to make all our customers happy. As for the decal in the window...I have no answer. I don't recall an issue with the printer, ever, so it may have just been a typo. The technicians are human, just like you and I, and can make a mistake. If you would have returned to point this out, you would have gotten a new one and an apology. The correct mileage is also recorded on your invoice as well as in our computer for future reference. Please stop in for a complimentary oil change someday and print this out. Give it to one of the girls at the front desk and they will honor it, no questions asked. If you have the power to do so, please take this review down from the posting. Thank you, Daryl Kubicek , CEO, Hometown Motors, Owatonna
Janel Bauer Wood - Source - Facebook Reviews
Thanks for going out of your way to give us a hand!
Anonymous Customer - Source - Demand Force Reviews
You hear a lot of auto mechanic places claim honesty & customer service, but at Hometown Motors you can absolutely rely on both!! I live in the Twin Cities and will drive an hour to Owatonna when I need car maintenance or repairs. It matters to me that much, because Daryl, Char and the entire staff treat my car with competent skill while treating me with sincere communication. That combination makes me 100% confident. They are also upfront about any extra discounts being offered to help minimize your bill and will contact you if any additional problems are detected, letting you decide if you'd like it fixed during the same visit. I guess my summary is simply this: Hometown Motors is "Home" for your car :)
Michelle Dettmer - Source - Facebook Reviews
Lanny Meek - Source - Facebook Reviews
Excellent work friendly staff!
Nick Gardner - Source - Facebook Reviews
Frank Stehlic - Source - Facebook Reviews
Michael Ratcliff - Source - Facebook Reviews
Anonymous Customer - Source - Demand Force Reviews
You hear a lot of auto mechanic places claim honesty & customer service, but at Hometown Motors you can absolutely rely on both!! I live in the Twin Cities and will drive an hour to Owatonna when I need car maintenance or repairs. It matters to me that much, because Daryl and his entire staff treat my car with competent skill while treating me with sincere communication. That combination makes me 100% confident. They are also upfront about any extra discounts being offered to help minimize your bill and will contact you if any additional problems are detected, letting you decide if you'd like it fixed during the same visit. I guess my summary is simply this: Hometown Motors is "Home" for your car care needs :)
Kevin Dillemuth- Owatonna - Source- BirdsEye.com
My wife had a nail in her tire. I put air in it to get it back home for the night. On the way home, I called Hometown Motors and asked if they could fix it first thing the next morning.
They said, no problem, bring it right in. It only took about 45 minutes and we were on our way.
Thank you Hometown Motors.
Response from the owner 03.05.2011
Thanks Kevin. That's very nice of you to comment on our business! We appreciate the review and the business very much!
User 01277 - -Source - BirdsEye.com
I recently purchased a used vehicle from Hometown Motors. They offer a 90 day bumper to bumper warranty. I did have an issue after I purchased the vehicle and they took care of it at no charge to me. They are very good to work with.